Terms of Use

Acceptance of Terms

By accessing and using the keen-swan website and services, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

About Our Services

keen-swan provides premium residential cleaning services in the United Kingdom. Our services include regular cleaning, deep cleaning, move-in/move-out cleaning, post-renovation cleaning, window cleaning, and upholstery care.

All services are subject to availability and geographic coverage. Prices displayed on our website are indicative and may vary based on property size, condition, and specific requirements.

Booking and Scheduling

When you submit a booking request through our website, you are making an enquiry, not a confirmed booking. All bookings are subject to our confirmation and availability.

We will contact you within one business day to confirm your booking, discuss requirements, and provide a final quote. A booking is only confirmed once you have received written confirmation from us.

Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

• Cancellations made more than 48 hours before the scheduled service: no charge
• Cancellations made between 24-48 hours before the scheduled service: 50% of the quoted price
• Cancellations made less than 24 hours before the scheduled service: full quoted price

To cancel a booking, please contact us as soon as possible via email at [email protected].

Access and Preparation

You agree to provide our cleaning team with safe and reasonable access to your property at the agreed time. If our team cannot access your property at the scheduled time due to circumstances within your control, this may be treated as a late cancellation.

Please ensure that any pets are safely secured and that any valuable, fragile, or sentimental items are stored securely before our arrival.

Liability

keen-swan maintains comprehensive liability insurance to protect against accidental damage during our services. However, our liability is limited as follows:

• We are not liable for damage to items that are already damaged, fragile, or improperly secured
• We are not liable for damage resulting from normal wear and tear or pre-existing conditions
• Any claims for damage must be reported within 24 hours of service completion
• Our total liability shall not exceed the value of the service provided

We recommend that you maintain your own insurance for high-value items.

Satisfaction Guarantee

We are committed to delivering exceptional service. If you are not satisfied with any aspect of our cleaning, please notify us within 48 hours of service completion. We will arrange to address the issue at no additional charge.

This guarantee is subject to you providing reasonable access for our team to remedy the situation within a reasonable timeframe.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of keen-swan or its content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website.

You agree not to:

• Use the website in any way that causes or may cause damage to the website or impairment of availability
• Use the website to transmit any harmful or malicious code
• Attempt to gain unauthorised access to any part of the website or connected systems
• Use the website to send unsolicited communications

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or accept any responsibility for the content, privacy policies, or practices of third-party websites.

Disclaimer

This website and its content are provided on an "as is" basis. We make no warranties, expressed or implied, regarding the website's operation or the information, content, or materials included on it.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the new terms.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions about these Terms of Use, please contact us at:

keen-swan
47 Kensington Gardens Square
London, W2 4BQ
United Kingdom
Email: [email protected]

Last updated: January 2024