Privacy Policy

Introduction

keen-swan ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information such as your name, email address, postal address, and any other information you voluntarily provide when filling out forms on our website.
• Service Data: Information about the services you request, including property details, cleaning preferences, and scheduling information.
• Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, access times, and pages viewed.
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies to enhance your experience on our site.

How We Use Your Information

We may use information collected about you for purposes including:

• Providing, maintaining, and improving our services
• Processing and managing your bookings and requests
• Communicating with you about services, updates, and promotional materials
• Responding to your enquiries and providing customer support
• Analysing usage trends and improving website functionality
• Protecting against fraudulent or unauthorised activity
• Complying with legal obligations

Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third parties who perform services on our behalf, such as payment processing or customer service.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to rectify inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided below.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised date, and the updated version will be effective as soon as it is accessible. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

keen-swan
47 Kensington Gardens Square
London, W2 4BQ
United Kingdom
Email: [email protected]

Last updated: January 2024